Yes - simply browse or search to the product you wish to purchase, find the pack size that matches your requirement, adjust the quantity to the numbers of packs you require, then click on the 'add' button to add this item to the shopping basket. Don't forget that the larger the pack size the cheaper the seed is per unit, so it is cheaper to have 1 pack x 10grams than 2 packs x 5 grams. Once you have selected all the items you require proceed to the checkout where you will be asked to provide delivery details before being forwarded to a secure server where your credit card details will be taken. It's that easy.
2. Can I order by post?
Yes. You can go through the shopping cart process, as described above, and opt to send a cheque as your preferred payment method. We will then keep your order on file while we await your cheque (please put our order number given on the receipt page on the reverse of the cheque so we can easily match the payment with the order). Once we have received the cheque your goods will be despatched. Alternatively you can download an order form from the 'Downloads' page, complete the product details and quantities, and send a cheque with the order. All correspondence should be sent to:
Yes. You can place an order by telephone on 01206 213213 between 8.00am and 5.00pm Monday to Friday, or by fax on 01206 212876 (open 24 hours per day, 7 days a week).
4. Can I buy direct from your trade counter?
Yes. Our trade counter at our Stanway site is open for the placing and collection of orders between 8.00am and 5.00pm Monday to Friday. If you wish to collect more than five items or you are making a long journey, we recommend that you place your order in advance, stating when you wish to collect it, so that we can advise on stock availability and avoid any disappointment or delay. A map with directions is available from the 'Downloads' page.
5. Which credit cards do you accept?
We accept: Visa, Mastercard, Switch, Maestro, Solo and Electron. Please note that to process card payments we require details of the address where the card is registered; please enter these as the invoice address. Please enter the card details carefully as incorrect details could delay the despatch of the order. If you have any queries about card payments please e-mail us via sales@molesseeds.co.uk.
6. Do you offer any discounts?
Yes. There is a 3% discount for payment by cash, cheque or credit/debit card at the time of ordering. We also offer an extra early order discount of 3% for all orders placed between the 1st September 2008 and the 30th November 2008.
7. Do your prices include VAT?
All prices quoted exclude VAT. There is currently no VAT on vegetable, herb or grass seed, along with artichokes, asparagus, fruit or horseradish. All flower seeds are subject to VAT.
Please note that all prices shown in Euros (€) are only a guide price based upon the currency exchange rate at the time the product status was last updated. All transactions are carried out in GBP (£) so the actual price paid may differ due to the currency rate prevalant at the time of the transaction and the payment method used.
8. Is there a minimum order value?
Yes. We have a minimum order value of £5.00 (after discounts but before VAT or carriage charges).
9. What is the login for?
You do not need to 'login' to order from this site, but if you have bought from us before, and have asked for, or been sent, online account details (username and password) then you can use 'login' to avoid entering delivery and contact details every time you order. If you have difficulty using the login details or the saved information is incorrect please let us know via sales@molesseeds.co.uk. Please note that for security purposes trade credit account transactions are disabled by default. If you have an approved trade credit account and would like to order online and pay on invoice please contact us via sales@molesseeds.co.uk so we can activate your online account.
10. Can I have a trade credit account?
Yes. You can apply for a trade credit account using the form available on the 'Downloads' page.
11. How do I know if the product is in stock?
If the 'add' button is shown on the page then this product is either in stock or expected shortly. If the 'sold out' button is shown then we have either sold out of this item permanently or there has been a crop failure for the current season.
12. Are any of your products chemically treated?
The majority of our flower seed products are supplied untreated, while many of our vegetable seed products are available in both treated and untreated format, however it is not always possible to offer options. While we make no extra charge for treated or untreated seed when in stock we reserve the right to make an additional charge to cover the costs of any specific requirements, such as having the seed treated to order. If you have a particular request for treated or untreated seed please state this at the time of ordering. We reserve the right to make a handling charge for seed returned due to it being treated or untreated when a particular request was not made at the time of ordering.
13. Do you supply graded vegetable seed?
Yes. Most vegetable seed is supplied as natural seed, except for the majority of the F1 Brassica and F1 Carrot seed which is supplied as graded seed. Popular graded items are shown within the product range. We also offer a grading service depending upon the product and quantity concerned. If you require graded seed please contact us with your requirements and we will be pleased to quote a price.
14. Are your organic seeds certified?
Yes. All our organic seeds are certified by the Soil Association as being organically produced. A copy of our latest certificate is available to download from the 'Downloads' page.
15. Are your products genetically modified?
No. Although many of our products are produced using the latest breeding techniques, none are gentically modified, or have been derived from genetically modified parent material. The methods used in the development and maintenance of these varieties are designed to minimise the presence of off-types, including genetically modified organisms. Due to the free movement of pollen it is not possible for open pollinated crops to be guaranteed to be free from the presence of adventitious GM material. However, Moles Seeds works closely with breeders, suppliers and the relevant Government bodies to ensure that any such risks are minimised.
16. How are the products packed?
The seed is supplied in hermetically sealed foil packets, sealed plastic packs or paper sacks depending upon the product and its particular storage requirements. The product label details the product, quantity and any seed treatments. For sowing instructions please see the relevant Technical Information on this website.
17. Which areas do you deliver to?
We are able to supply seeds to most parts of the world depending upon the products and the destination concerned, but because of the many variables involved with shipping seed around the globe, such as carriage charges, phytosanitory restrictions, etc., this site is configured to calculate carriage charges on orders for delivery in the UK only. If you wish to order seed for delivery outside of this area please select your requirements and place the order as destined for either 'EU member state' or Non EU memeber state' and we will be pleased to advise on any carriage charges and phytosanitory restrictions that may apply. If you are VAT registered please state your VAT number in the special delivery instructions box at the time of ordering.
18. How are the products delivered and what is the cost?
Goods are shipped by the 1st Class Postal Service or via a courier. We reserve the right to charge for any additional costs incurred, such as phytosanitory certificates, redirections, or any other special delivery instructions; if you require any of these please contact us for a price. Please allow up to 28 days for delivery. All goods shipped via a courier must be signed for by the customer upon receipt. Requests to leave goods as ‘unsigned’ must be made at the time of ordering, and any such requests are made with the customer accepting liability. If you have any special delivery instructions please state these at the time of ordering. Goods may be delivered to a different address to the invoice address provided such requests are made at the time of ordering. Redirection requests made once the goods have been despatched may incur a charge.
Zone 1: Mainland UK, including the Isle of Wight This zone includes all parts of the UK not defined in zone 2.
All goods despatched to this area via our couriers should be with you within 2-3 days of the date of despatch from our premises. Delivery charges apply to all orders containing ‘Chargeable Items’ these being: beans, peas, cress, green manure, sprouting seed, grass seed, rhubarb and asparagus crowns, artichoke tubers and fruit plants*.
No chargeable items: Free Total weight of chargeable item(s) is 1Kg or less: £3.00 Total weight of chargeable item(s) is over 1Kg: £6.00
If the total order value** is greater than £50.00 then the order is shipped free of charge
Zone 2: Scottish Highlands and Islands, Northern Ireland, Channel Isles, Scilly Isles and the Isle of Man This zone includes all areas with the following postcodes: AB4,AB5,AB33,AB35-38,AB44,AB45,AB51-56,FK18-21,G84,IV1-28,IV30-36,IV40,IV52-54,IV63,KA27,KA28, all KW,PA20-40,PH20-22,PH25,PH26,PH30-41,PH49,PH50,all HS,all ZE,all BT, all GY,all JE,TR21-25 & all IM
All goods despatched to this area via our couriers should be with you within 3-4 days of the date of despatch from our premises. Delivery charges apply to all orders containing ‘Chargeable Items’ these being: beans, peas, cress, green manure, sprouting seed, grass seed, rhubarb and asparagus crowns, artichoke tubers and fruit plants*.
No Chargeable items: Free Total weight of chargeable item(s) is 1Kg or less: £3.00 Total weight of chargeable item(s) is 1.1Kg to 2.5Kg: £8.00 Total weight of chargeable item(s) is over 2.5Kg: £15.00
If the total order value** is greater than £75.00 then the order is shipped free of charge
Zone 3: EU and Non-EU countries This zone includes the Republic of Ireland, other EU member states, and the rest of the world.
All goods despatched to EU member states should be with you within 3-4 days of the date of despatch from our premises. For other destinations please contact us for delivery times. Due to plant health restrictions we are unable to supply rhubarb crowns, asparagus crowns, artichoke tubers and fruit plants outside of the EU.
All orders (regardless of type of goods): Please contact us for a price
*For weight calculations: rhubarb, asparagus crowns, artichoke tubers and fruit plants equate to a minimum of 5Kg. **Order value after any discount, for cash with order, etc., is deducted and excluding VAT.
19. When will the products be delivered?
At Moles Seeds we offer probably the fastest service in the industry. When an item is in stock we try to despatch the products within two working days of receiving the order, however we always recommend you order as early as possible as other factors beyond our control, such as crop failures or delivery problems, may delay the delivery of the products. Some items, such as fruit plants, are only shipped at certain times of the year so please see individual product descriptions for any special delivery restrictions.
20. What do I do if I ordered the wrong product?
We can only accept seed returns as a result of incorrect ordering and only at our discretion. Products must not be returned to us without prior notification and must be in our sealed packets as supplied, and must be in a suitable box or padded envelope. All returns will be subject to a handling charge. We must be notified within 7 days of receipt. Under no circumstances can we accept returns of non-catalogue items.
21. What do I do if I am not satisfied with the product?
All our products are rigorously checked to ensure they are both true to type and germinate in excess of any legal requirements. In the unlikely event that a Moles Seeds product fails to perform satisfactorily then please contact us immediately, so we can investigate the problem and take any action deemed necessary.
22. Are Moles Seeds ordering and payment systems secure?
Yes. Moles Seeds use the Secure Sockets Layer (SSL) protocol with an encryption key length of 128-bits (the highest level commercially available) to collect your name, address, order and payment details.
23. Will you pass my details to any third party?
We do not share your personal information with other companies. Please see our 'Privacy and cookies' policy for full details (via link below).
24. Is Moles Seeds a registered company?
Yes, Moles Seeds (U.K.) Ltd is registered in England as a private company under the Companies Act 1985. Our company number is 6301851, and our registered address is Turkey Cock Lane, Stanway, Colchester, Essex, CO3 8PD.
